Tours Ella ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services, including car and tuk-tuk hire, and tour packages in Ella, Sri Lanka.
Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, contact details (email address, phone number), address, and driver's license information (for car/tuk-tuk hire).
- Booking Information: Details of your tour packages, car/tuk-tuk hire bookings, including dates, times, locations, and preferences.
- Website Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and other usage data. We may use cookies or similar technologies to collect this information.
- Communications: Records of your communications with us, including emails, messages, and phone calls.
How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process your bookings, arrange tours, and facilitate car/tuk-tuk hire.
- To Communicate: To communicate with you regarding your bookings, provide customer support, and respond to your inquiries.
- To Process Payments: To process payments for your bookings.
- To Improve Our Services: To analyze website usage data and feedback to improve our website, services, and customer experience.
- To Ensure Safety and Security: To verify your identity, prevent fraud, and ensure the safety and security of our services.
- Marketing (with your consent): To send you promotional offers, newsletters, and other marketing communications about our services. You can opt-out of receiving these communications at any time.
- Legal Compliance: To comply with applicable laws and regulations.
How We Share Your Information
We may share your information with the following parties:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies. These providers are obligated to protect your information.
- Partners: In some cases, we may share information with our partners (e.g., local tour operators) to facilitate your bookings and tours.
- Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring party.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: Using encryption to protect sensitive information during transmission.
- Secure Storage: Storing your information on secure servers.
- Access Controls: Limiting access to your information to authorized personnel only.
- Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.
However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, under certain circumstances.
- Objection: You can object to the processing of your personal information for certain purposes, such as marketing.
- Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: If we process your information based on your consent, you can withdraw your consent at any time.
To exercise your rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect website usage data and improve your browsing experience. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate communication channels. Your continued use of our services after the changes take effect will indicate your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Tours EllaElla, Sri Lanka
Email: [Your Email Address]
Phone: [Your Phone Number]